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February 08, 2013

AVAYA News - OAISYS Talkument and Tracer Solutions Available through Avaya

By Raju Shanbhag, TMCnet Contributor

The importance of recording calls in a business environment is often underrated. Although companies do have records of other forms of communication with their customers and associates, call recording is a technology that is gaining prominence only recently. As businesses increasingly start deploying call recording applications, the companies providing this service are registering increases in their sales.

OAISYS’ (News - Alert) Talkument and Tracer solutions, well-known voice compliance and quality monitoring applications, will now be offered through Avaya (News - Alert).

When products are offered through Avaya, customers will know that they are buying Avaya-compatible, third-party applications. These applications enhance the capabilities provided by Avaya products. Avaya has tested Talkument and Tracer solutions for compatibility with Avaya IP Office and Avaya Aura Communication Manager.

By integrating Talkument and Tracer solutions with Avaya products, users can get advanced and affordable voice compliance and quality monitoring solutions. With this announcement, the solutions will now be sold through both Avaya and its channel partners. 

Talkument is voice documentation software which helps companies in many ways: companies can record calls for future reference and compliance purposes and use recordings to resolve disputes.

“I am honored that OAISYS is one of a select group of partners to be invited to join the Avaya Select Product Program,” stated Brian Spencer (News - Alert), president, OAISYS. “OAISYS solutions help address the challenges facing SMB and midmarket organizations, something to which we have been committed for more than sixteen years. The expanded relationship between our companies will streamline the ordering and delivery process for Avaya Connect channel partners, thus helping them to better and more quickly serve their customers.”

The company released version 7.0 of its Talkument and Tracer solutions in 2011. Delivering multiple user-requested features, public safety enhancements and key functionality, version 7.0 was aimed at simplifying solution administration and enhancing overall performance for the enterprise market.

Edited by Rachel Ramsey

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