AVAYA - FEATURED ARTICLES
January 08, 2013
AVAYA News - MUG Enterprise's Interceptor Application Now Compliant with Key Contact Center Solutions from Avaya
By Anil Sharma, TMCnet Contributor
Officials with MUG Enterprise, an international consulting group providing training, reviews and custom solutions for contact centers, said the Interceptor application helps businesses stay compliant with Federal laws concerning outbound-calling contact centers by identifying whether a number is a landline, cell phone or VoIP.
The application is now compliance-tested by Avaya for compatibility with Avaya Proactive Contact 5.0.
“With the onslaught of regulatory issues facing today’s call centers, we're very excited about the Interceptor platform,” said Alex G Demczak, general manager, MUG Enterprise, in a statement.
Interceptor is an easy-to-install, standalone application that requires minimal information from the customer.
This, says Demczak, simplifies upgrades or add-ons in the future, by reducing out-of-service time.
One of the companies benefiting from the interoperability of MUG Enterprise and Avaya solutions is US Bank, a business that specializes in mortgages.
“MUG Enterprise’s Interceptor application is a lifesaver,” said Jeff Greenburg, Sr. voice network engineer, US Bank.
“It gives us the ability to run a record selection that excludes all cell phones or only selects cell phones. This helps ensure our calling campaigns work with each of those various phone types, while staying within the stringent rules and regulations that surround telemarketing to cell phones,” said Greenburg.
MUG Enterprise is also a technology partner in the Avaya DevConnect (News - Alert) program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
According to company officials, as a technology partner, MUG Enterprise is eligible to submit products for compliance testing by the Avaya solution interoperability and test lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible.
“Companies like MUG Enterprise are helping Avaya by creating solutions that expand and customize our products for our customers,” said Eric Rossman (News - Alert), vice president, developer relations.
Rossman said that Interceptor helps enable customers using Avaya Proactive Contact run their outbound calling campaigns with ease and efficiency.
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Edited by Braden Becker