AVAYA - FEATURED ARTICLES
December 12, 2012
AVAYA News - Digital DataVoice Delivers Avaya Customer Connections Mobile
By Robbie Pleasant, TMCnet Contributor
If you want the new Avaya (News - Alert) Customer Connections Mobile Solution, there’s currently only one partner you’ll be able to get it from. Digital DataVoice (DDV) is the first partner able to deliver it, which it presented at the Avaya Customer Experience Summit on December 5th.
With Avaya Customer Connections Mobile, customers can navigate smartphone menus through self-driven tasks and queries, or get connected to an expert with minimal wait time. Customer information is carried through the entire thing, keeping the experience smooth and eliminating the annoying need to constantly repeat the same information.
Digital DataVoice Corporation is a leader in custom self-service and assisted service solutions for contact centers, so it’s a natural choice to deliver the Customer Connections Mobile solution. Customers will be able to receive the support and assistance they need with greater ease and convenience, and if they need to speak to someone, they’ll be able to call directly, and schedule a return call if necessary.
"Avaya Customer Connection Mobile is an innovative solution that provides our customers with a unique ability for smartphones that can increase satisfaction while reducing costs,” says Bill Blattman, Digital Datavoice’s Director of Business Development.
“Most of our customers are seeking ways to increase self-service containment and improve the customer experience. Avaya Customer Connections Mobile will help them meet both of those goals while enabling the customer to connect with a live agent just at the point they need. We're very excited about bringing best-in-class solutions such as this to our enterprise customers."
The Avaya Customer Connections Mobile is a very useful solution, so DDV will not be its only provider for long. For now, though, it’s the only partner enabled to deliver it, so its mobile solutions are all the better for it. We can look forward to seeing how this solution plays out, and the ease of customer assistance it will provide.
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Edited by Brooke Neuman