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October 17, 2012

AVAYA News - Avaya Named Global Leader in Mobile Unified Communications and Collaboration

By Robbie Pleasant, TMCnet Contributor

Avaya (News - Alert) has pulled ahead of the competition, and has recently been highlighted as a global leader in mobile unified communications and collaboration by IDC MarketScape. This accomplishment follows its success in Gartner’s (News - Alert) Magic Quadrant, adding yet another mark of success to Avaya’s reputation.

The IDC MarketScape report examines the worldwide market, looking at key players and their capabilities as well as their strategies for helping customers and growing the market share. In these regards, Avaya was placed ahead of all its competitors, securing its place in the spotlight.

There are a number of criteria used to score the vendors, such as flexibility and scalability, integration and multivendor support, and the robust offerings available, among others. It also anticipates the companies’ growth in mobile UC and collaboration, looking at trends and technology to predict which ones will excel.

With Avaya’s wide range of solutions for unified communications and collaboration offerings, it comes as no surprise that it ranked as well as it did. With the Avaya Aura Collaboration suite, Avaya Flare Experience, and Avaya one-X Mobility products, there are plenty of excellent solutions and tools to choose from, securing Avaya’s ranking as a global leader.

"Mobility is not in just a few products in the Avaya portfolio -- it pervades everything we do from the infrastructure to how we deliver an extraordinary user experience on any device,” Avaya’s Senior VP of Corporate Strategy and Development, Pierre-Paul Allard proudly declared. “It's what we think about when we design customer contact center solutions, or enable crisis management communication and collaboration and integrate video as part of a communications-enabled business process. As long as people need to connect and collaborate to get a job done, we'll make sure that they can do it with ease any time of day, any place in the world."

Avaya’s victory is well-earned, and one it will fight to maintain. Its competitors will have a tough road ahead to catch up, but until then, congratulations to Avaya.

Edited by Jamie Epstein

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