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September 10, 2012
AVAYA News - Avaya Benefits from Radvision Scopia Desktop System
By Rahul Arora, TMCnet Contributor
Avaya (News - Alert), a provider of business collaboration and communications solutions, recently announced in a press release that Radvision (News - Alert) Scopia Desktop system has provided great benefits to the company within 60 days of deploying the solution. According to the officials from the company, 35,000 video calls have been made on its newly implemented system ensuring increased customer engagement while reducing Avaya's expenses.
SCOPIA Desktop extends a room system video application to PC and Mac users for voice, video and data collaboration. It includes HD H.264 video for both meeting participants and data collaboration and H.264 Scalable Video Coding (SVC) for error resiliency. SCOPIA Desktop is a simple web browser plug-in that is centrally managed, distributed and deployed without complex licensing fees or installation issues. Automatic firewall traversal allows anyone to participate regardless of where they are. With SCOPIA Desktop the users can create conference rooms without walls and connect from anywhere, create a virtual conference room and invite other desktop or mobile users and room systems.
"Avaya's experience is proof that personal video conferencing is ready for prime time. Solutions like Radvision Scopia combine click-to-call ease of use, a well-known 'meet me' paradigm, and a client that makes high quality audio-video sessions practical and efficient. Rolling out to over 4,000 users was an acknowledgement on Avaya's part that 1) Metcalfe's Law is important to overcoming barriers and 2) scalable video solutions are here, now, and manageable," said Andrew W. Davis, Partner and co-founder of Wainhouse (News - Alert) Research.
"A sales team is often your most critical customer. The intent of launching our Radvision Scopia Desktop solution first to our sales team was to demonstrate the power of Radvision's products immediately following the acquisition; to show that the Radvision Scopia solution is designed to integrate into existing video communication systems; and to give our sales team a quick and easy way to connect internally and with customers via video. We're thrilled with the success thus far -- our sales team uses Radvision Scopia as effortlessly as they use the phone, with the power of face-to-face communication," Joel Hackney (News - Alert), Senior Vice President, Global sales and Field operations, Avaya.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Rich Steeves
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