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June 12, 2012

AVAYA News - Avaya Government Outsourcing Solutions Introduced for Federal Agencies

By Tanya Palta, TMCnet Contributing Writer

Avaya (News - Alert) Government Solutions recently unveiled a new group of hosted and managed services for unified communications, contact centers and data networking. The Government Outsourcing Solutions (GovOS) not only complies with the security and certification needs of the U.S. Federal Government, but delivers centrally managed solutions on a per user basis.

Centered on an extremely scalable, SIP-based architecture, the GovOS is built around Avaya's Collaborative Cloud framework, which cuts costs and deploys specific services to users on demand.

It also uses Avaya Aura unified communications applications, networking and services to help agencies of all sizes. Available in two configurations – one where the GovOS  gets delivered as private hosted services with local survivability over a highly-secure and consistent Avaya Government Solutions cloud-based infrastructure, and another where it provides private managed services over the organization's own network.

The Avaya GovOS services have been designed to integrate collaborative communications applications, including mobility solutions and video, to enhance functionality, reorganize decision-making, re-engineer business processes and deliver seamless support. It also meets security certification standards established by the Federal Information Security Management Act (FISMA).

Federal agencies can order it through a variety of government contracts, including the General Services Administration (GSA (News - Alert)) IT Schedule, GSA Alliant, GSA CONNECTIONS II, GSA NetworX and Washington Interagency Telecommunications Services (WITS).

"Federal organizations with aging infrastructures now have a more affordable and secure way to migrate to new collaborative communications capabilities, including mobility, video and more,” said Chris Formant, president of Avaya Government Solutions. “With Avaya GovOS, they can reduce costs, transform their operations and respond to a variety of federal policy initiatives – from support for telecommuters to new outbound emergency notification programs."

According to Gartner (News - Alert) analyst Dan O'Connell, "The public sector requires the delivery of collaborative communications applications over a highly secure cloud framework. Cloud-based delivery models – and hybrid solutions using a client's own infrastructure – can be especially advantageous to federal agencies, enabling them to affordably roll out new capabilities and quickly expand to meet demand."

Edited by Braden Becker

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