AVAYA - FEATURED ARTICLES
May 29, 2012
AVAYA News - Avaya to Sell AMC technology's Contact Canvas Products
By Mandira Srivastava, TMCnet Contributor
According to a press release, under the strategic partnership, the Contact Canvas 2012 will be sold through the Avaya Select Product Program.
As part of Avaya’s orderable solution set, AMC Technology solutions can be easily purchased through both Avaya and its distributors.
The Avaya Select Product Program offers customers a streamlined process to use Avaya-compatible, third-party applications, offering the powerful capabilities it brings to Avaya’s portfolio.
Avaya Aura Contact Center has already performed a compliance-test to Contact Canvas products.
By integrating with an Avaya platform, companies can easily extend Avaya communications into the business applications agents and experts use, improving agent productivity and the customer experience.
Customers can add specific capabilities to their existing Avaya platform or source a complete Avaya-based communications solution that incorporates AMC Technology’s Contact Canvas.
“The inclusion of strategically selected products and services from Technology Partners like AMC Technology in the DevConnect (News - Alert) Select Product Program assists Avaya customers to more easily source complete end-to-end solutions,” said Eric Rossman, Vice President of Developer Relations at Avaya. “AMC’s Contact Canvas software extends Avaya Aura Contact Center integration offerings providing customers with reliable integration to CRM systems from Oracle, salesforce.com, SAP (News - Alert) and Microsoft.”
The companies – including AMC Technology, which are participating in the Select Product Program – are Technology Partners in the Avaya DevConnect Program. The program is an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Edited by Braden Becker
Integrated Research, creator of Prognosis, Provides Comprehensive Visibility into Avaya SIP-based Contact Centers
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